Acc Sourcing · Customer Support
Log a call. Track progress. Get it resolved.
A unified support portal for customers, technicians and supervisors. Raise tickets in seconds, monitor SLA timers in real time, and close the loop with signed-off job cards and invoices.
Log Support Calls
Customers raise tickets with categories, priority and attachments. Every ticket gets a unique reference and SLA timer on submission.
Technician Workflow
Job cards are created automatically. Technicians log hours, parts and resolution notes, then submit for customer confirmation.
SLA & Escalation
A background engine watches every open ticket. Breached SLAs automatically escalate to supervisors with full audit history.
Invoicing
Confirmed job cards generate VAT-inclusive invoices ready for export to your accounting system.